Privacy Policy
(Built with care by Stalione Group)
At Stalione Groups, your trust matters most. Equus was created to help merchants grow by understanding their customers and we take protecting your data seriously. This policy explains how we collect, use, and safeguard your information in simple terms.
1. What We Collect:
We only collect the details we need to provide and improve our service:
- Merchant Information: Your name, email, and business profile when you sign up.
- Feedback Data: Customer emojis and responses collected through the app.
- Usage Information: Device type, subscription plan, and how you interact with Equus (to help us enhance the experience).
2. How We Use Your Information
To operate, maintain, and enhance Equus
To generate insights and analytics from customer feedback
To manage trial limits, subscription plans, and billing
To send you updates about new features, announcements, or changes
3. Emoji Customization
You can personalize your feedback options by choosing 4–6 emojis to represent different moods. Only you (the merchant) can edit these; customers simply select from your list.
4. Trial & Subscription Plans
We collect minimal data to manage your plan safely and smoothly:
- Trial Plan: Allows up to 10 feedbacks.
- Standard Plan: Includes essential tools for everyday business needs.
- Commercial Plan: Offers full customization for advanced users.
5. Data Sharing & Security
We never sell your data.
- We only share information with trusted service providers (like payment processors) to ensure Equus runs efficiently.
- We follow industry-standard security practices to protect your data at all times.
6. Your Rights
You’re in control of your data.
You can view, update, or delete your information anytime by contacting our support team.
7. Policy Updates
If this Privacy Policy changes, we’ll notify you directly through the app or via email so you’re always informed.
8. Contact Us
Have any questions or concerns?
We’re always happy to help; just reach out to our support team.
- Email: Contactus@stalione.com
- Phone : 1800 782 546
- Address : 7 Alderley Crescent, Deanside VIC 3336, Australia